Frequently Asked Questions
How can I shop at Velablu?
Do I need to register to place an order?
I've forgotten my password. What should I do?
Which size should I choose?
How do I know if an item is in stock?
What payment methods does Velablu accept?
Is it safe to use my credit card online at Velablu?
Can I order by telephone?
Which countries does Velablu ship to?
Does Velablu ship to Post Office boxes or Freight Forwarding addresses?
Is VAT included in Velablu's prices?
Does Velablu ship to multiple addresses?
How soon can I get my order and how much will it cost?
How much is your delivery charge?
Do you offer Express delivery and how much will it cost?
Do you ship abroad and how much will it cost?
When does my parcel get delivered?
What packaging will my order be shipped in?
Is my package insured?
Do I need to sign for my order?
Can I change my shipping address after my order has been dispatched?
Can I add items to an existing order?
How will I know you received my order & when will payment be deducted?
Can I track my order?
Where is my order?
How do I return or exchange an item?
Will I be refunded the full value of my order?
Does Velablu have Sales and Special Offers?
If your questions could not be answered please contact us on
or call 01983 201011. We will be happy to help.
How can I shop at Velablu?
Shopping at Velablu.co.uk is easy. You can browse our collection by clicking through the category buttons. There you will find more details about which products we have on offer. Once you have found what you like select your size and colour from the stock grid by clicking on the box and then click the ‘add to bag’ button. You can review the content of your ‘shopping bag’ at any time by clicking on the ‘shopping bag’ link at the right hand top of the page. You can remove items from your shopping bag at anytime before purchase. If you are happy with the goods in your shopping bag please click on the ‘checkout’ button below the ‘shopping bag’ button and follow the instructions on screen.
Do I need to register to place an order?
Yes, you would need to register with us when you place in order. When registering with us and creating an account your will be able to track your orders. You can also create a ‘wish list’ putting all the items in there you would love to have and email it to your friend or husband. Your address and delivery details can be stored in the account that you don’t have to re-enter the information when shopping again with us. We have tried to make the registration process straight forward and simple and hope that it will not take too much of your time. As a benefit for registering with us we will inform you about special offers and online exclusives before anyone else if you wish.
I've forgotten my password. What should I do?
Click on the ‘Login’ button on top of the homepage. Enter your email address in the box provided and click on the ‘I have forgotten my login details’ button. We then email you with your new password.
Which size should I choose?
In our size guide we show a range of body measurements fitting in our applicable sizes. All garments are designed and cut for women of an approximate average height of 5.6’’. Our cuts and designs tend to be on the generous side and comfortable and easy to wear. If you are not sure which size to order please call or email us at
or call 01983 201011.
How do I know if an item is in stock?
On the product page you will see a stock grid informing you about the current stock availability. If an item is on backorder you will be able to see how many number of weeks the items are anticipated to be back in stock. You can at that point order this item. We will not charge your credit card until the despatch of the item to you. If you see a cross on the stock grid that means the item has completely sold out.
What payment methods does Velablu accept?
We accept all major credit debit cards as Visa, MasterCard, Delta, and Maestro credit and debit cards. We do not accept any other form of payment.
Is it safe to use my credit card online at Velablu?
At Vela Blu your personal online security is of greatest importance to us. We use up to date SSL encryption technology on our website to store and submit your credit card information. In order to verify our Thawte SSL Secure Certificate please click on the symbol below.
We have teamed up with Sage Pay who are a leading payment services provider for web based ecommerce sites, see also
. We check your delivery address against your registered credit card address and we check your CSV number on your card with your card issues. If you would feel more comfortable ordering by telephone please call us on 01983 201011 and we will be happy to assist you.
Yes, you can certainly order by telephone. Please call us on 01983 201011 and we will be happy to help you.
Which countries does Velablu ship to?
Currently Velablu ships to the UK only. However, if you wish to order from another country please contact us at
or call 01983 201011.
Does Velablu ship to Post Office boxes or Freight Forwarding addresses?
Please note that Velablu does not ship to post office boxes or freight forwarding addresses.
Is VAT included in Velablu’s prices?
All prices at Velablu contain applicable value added tax (VAT).
Does Velablu ship to multiple addresses?
Unfortunately, you may only ship to one address per order. If you intend to order gifts or goods to be shipped to multiple locations, please place separate orders.
How soon can I get my order and how much will it cost?
We currently offer two delivery options: Standard Delivery and Express Delivery and will happily deliver (no additional charge) to the Highlands and Islands (including Isle of Man and Channel Islands) as well as BFPO.
Express Delivery £9.95
We aim to deliver all mainland UK express orders within 48 hours. Next working day delivery is available for orders placed before 2pm (GMT). Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes may take longer to arrive. Deliveries to the Highlands and Islands should be delivered within 5 working days after the date we accepted the order.
Standard Delivery £4.95
We aim to deliver all mainland UK standard orders in 4-6 working days. If you have not received your delivery within 6 working days, please contact our Customer Services. Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver these standard orders within 6-8 working days.
International
We offer international delivery but please contact Customer Services for further information before ordering.
Delivery
Our couriers typically deliver Monday to Friday, 8am - 5pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. If you are not in to take the parcel don't worry. The postman will leave a calling card. There'll be a phone number / website for you to contact to arrange a more convenient delivery day or you can usually pick the item up from your local depot.
What packaging will my order be shipped in?
At Velablu we want to make sure that your order is securely wrapped and well presented when it arrives with you. However we try not to inundate you with bulky delivery boxes. Therefore we will ship your order in degradable and re-usable mailing bags. Your items will be beautifully wrapped in tissue paper.
All shipments are covered by the basic Royal Mail insurance.
Do I need to sign for my order?
Depending on the shipping method chosen you may be required to sign for the shipment.
Can I change my shipping address after my order has been dispatched?
Once your items have been dispatched we are unable to change your shipping address. Therefore, please ensure you provide a suitable shipping address at the time of ordering.
Can I add items to an existing order?
Once the order has been accepted by us we unfortunately cannot add items to the order. However, you can place an additional order or cancel your initial order and place a new order with all the items you wish to purchase.
How will I know you received my order & when will payment be deducted?
After you place your order, you will be sent an email confirming that it has been received. We will only debit your card at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
Once your order has been shipped, you will receive email confirmation of your shipping. You can also monitor your order process by signing in to ‘My Account’ and tracking your order in ‘My Order’.
We aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Velablu is not responsible for any delays caused by the couriers but will be more than happy to investigate when you order has not arrived.
How do I return or exchange an item?
You can return or exchange your purchases at any time within 14 days of receipt of your order. Please click here for our returns policy https://www.velablu.co.uk/returns.php or here for our exchange process https://www.velablu.co.uk/exchanges.php. Please contact us if we can be of any help at
or call 01983 201011.
Will I be refunded the full value of my order?
All correctly returned products will be refunded to the purchaser's credit card, and will exclude shipping costs. Please be aware that it can take up to 30 days for the refund to appear in your account.
Does Velablu have Sales and Special Offers?
From time to time Velablu may have seasonal Sales and Special Offers. To know about our Sales and Special Offers please sign-up for our Newsletter by clicking here
.
Is my personal information kept private?
Please be assured that all the information you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent.
To register at Velablu, we will need to know your name, mailing address and email address. To process credit card orders online we also require your billing address, shipping address, telephone number, credit card number and expiry date.
Please note that Velablu may also use the information you provide to inform you of new goods and services via email. If you prefer not to receive these emails, please send an email to optout@velablu.co.uk. Please also check our Privacy Policy https://www.velablu.co.uk/privacy.p
.
Vela Blu?
Our name 'Vela Blu' can be easily misspelled, e.g. Vela Blue, Vella Blue, Vel Blu, VelBlue, Vella Blu, velablue, velblu, vellablue and so on. You should be still able to find us on the web.
Velablu reserves the right to make changes to this policy. Please check back from time to time that you are aware of any changes. If you carry on using this site you imply that you accept these changes. © 2010 I-Catalogue Ltd. All rights reserved. All content published on this website is I-Catalogue Ltd’s copyright.